Refund Policy

 

Modaura Fashion Returns and Refunds Policy

At Modaura Fashion, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy is carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products
We offer a full returns guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds on sale items
Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return costs
Customers are responsible for return shipping costs. Modaura Fashion does not reimburse return shipping costs and is not liable for any costs incurred during the return process.

Return notification deadline
Returns must be submitted within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

Exchanging sales products
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before purchasing.

100% guarantee on defective items
We offer a full warranty on all defective items. If a product exhibits manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Returns process
To initiate a return, please email info@modaurafashion.nl. Once your return is approved, you will receive detailed instructions to complete the process.

Obligation to provide a return form
Returns without a completed returns form cannot be processed. Please ensure you include this form with your return to ensure your request is processed correctly.

Conclusion
Modaura Fashion is committed to ensuring customer satisfaction. By adhering to our returns and refund policy, we ensure all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service team at info@modaurafashion.nl